Job – Rentals Supervisor

Job Title: Rentals Supervisor
Department: Rentals
Location: Deep Cove Kayak
Employment Type: Full-Time Seasonal
Wage Range: $21 – $26 / hour
Start Date: April 2025 

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Position Overview:

Rentals Supervisors are responsible for overseeing and executing the daily operations of the Deep Cove Kayak Rentals Department. Supervisors report directly to the Rentals Manager.

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Team Leadership:

• Lead and motivate a team of rental staff.
• Foster a positive and collaborative work environment. 
• Assign breaks, adjust start/finish times, and implement workforce reductions for rental staff on a daily basis.
• Assign tasks, jobs, and duties to staff members regularly to ensure high standards of cleanliness, organization, and safety is maintained.

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Customer Service:

• Ensure the rental department maintains the highest level of customer satisfaction through excellent service.
• Handle customer inquiries and concerns with professionalism and empathy.

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Operations Management:

• Oversee day-to-day operations of kayak rentals and assist in facilitating lessons and tours.
• Act as a keyholder, responsible for opening and closing the shop.
• Ensure equipment and worksites are well-maintained and comply with safety standards.
• Anticipate busy times and prepare equipment and staff appropriately.

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Training and Development:

• Provide on-shift assistance for new staff members on company policies, procedures, and safety protocols.
• Offer ongoing coaching and support for staff development.

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Conflict Resolution:

• Act as the main point of contact for customer complaints, demonstrating empathy and understanding.
• Use exceptional communication and interpersonal skills to de-escalate and resolve conflicts with upset customers.
• Investigate customer concerns, collaborating with the team to address underlying issues and prevent recurrence.

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Safety Compliance:

• Enforce and promote safety standards for both staff and customers.
• Demonstrate proficiency in water rescue techniques to ensure kayaking customers’ safety promptly.
• Maintain up-to-date knowledge of weather conditions and other factors that may impact customer safety on the water.
• Keep detailed records of water rescue incidents.

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Inventory Management:

• Conduct monthly boat and retail inventories.
• Coordinate with the Rentals Manager to ensure inventories are maintained and replacement parts or retail items are ordered from suppliers.

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Communication Point Within the Company:

• Communicate between locations to ensure customer distribution and information consistency.
• Collaborate daily with fellow supervisors and managers to share necessary information among all parties.

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Requirements:

• Previous experience in a supervisory or leadership role, preferably in the outdoor recreation industry, OR a minimum of 1 year of Rentals Team experience.
• Availability May to September (April and October preferred) for full-time work.
• Detailed understanding of all DCK operating procedures, rental policies, booking procedures, and facility needs.
• Strong communication and conflict resolution skills.
• Demonstrated ability to lead and inspire a team.
• Passion, pride, and initiative to be an integral part of the operation and contribute to business success.
• High attention to detail, efficiency, and understanding of policies.
• Self-motivated with strong initiative, communication, and anticipation skills.
• Hard-working and well-respected team member.
• High level of organizational and problem-solving skills.
• Class 5 (or 7) Driver’s License.
• Pleasure Craft Operator Card (PCOC).
• CPR and First Aid certification.
• Availability on all statutory and holiday weekends.

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Benefits:

• Flexible scheduling.
• Active, fun, and social work environment.
• Beautiful outdoor work setting.
• Unlimited access to kayaks, paddleboards, and surfskis during off-peak times.
• Free access to Deep Cove Kayak Social Paddling events such as Tuesday Night Race and Women on Water.
• Friends and family discounts during off-peak times.
• Access to free kayak and paddleboard lessons and tours.
• Opportunities to pursue paddling certifications.
• Staff uniforms provided.
• Numerous staff trips, outings, and social events.
• Staff discounts on equipment at our retail stores, Coast Outdoors and Deep Cove Collective.
• Discounts from additional local Deep Cove businesses.
• Opportunities for growth within the organization.

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How to Apply: If you are passionate about the outdoors, have a knack for leadership, and excel in conflict communication, we invite you to apply. Please submit your resume and cover letter detailing your relevant experience to lucas@deepcovekayak.com.

Deep Cove Kayak is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. The application deadline is April 1. We appreciate all applications, but only those selected for an interview will be contacted.

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