1. Booking & Confirmation
- Full payment and a valid credit card are required to confirm any private booking and secure your space on our calendar.
- Programs are only considered confirmed once we have received both:
-Written acceptance of these policies by email, and
– Full payment.
- A minimum of three (3) business days’ notice is required to confirm your final number of participants.
- If numbers change before this deadline, your invoice can be adjusted accordingly.
- If final numbers are not provided by this deadline, the booking will be charged for at least the estimated number provided at the time of booking.
- We cannot guarantee that increases to group size can be accommodated after booking, as this depends on kayak availability and instructor-to-participant ratios.
2. Payment Terms
- Full payment is required at the time of booking to confirm the activity.
3. Participation & Safety Requirements
- All participants must be present for the safety and boat talk. This briefing takes approximately 10–15 minutes and is included in your program time.
- All participants must complete and submit the required Waivers and/or Informed Consent Forms prior to the start of the program.
- Any participant under the age of 19 must have an Informed Consent Form signed by a parent or legal guardian. Participants under 19 without a signed form will not be permitted to participate in on-water activities.
- To maintain safety standards and instructor-to-participant ratios, only registered, paying participants may be on the water during private programs. Observers or photographers (even using their own equipment) must also be registered participants.
- Deep Cove Kayak is not responsible for any personal belongings left at or near the Deep Cove Kayak Centre before, during, or after the program.
4. Changes, Rescheduling & Program Conditions
- A minimum of seven (7) days’ notice is required to reschedule a private booking.
- Programs operate rain or shine.
5. Cancellations & No-Shows
- Cancellations made 14 days or more prior to the program date will receive a full refund.
- Cancellations made within 14 days of the program date are non-refundable.
- No-shows or cancellations on the day of the program are subject to full payment.
- All cancellations must be made by email, phone, or in person directly with the Group & Private Bookings Coordinator.
- Deep Cove Kayak reserves the right to cancel any program at any time due to safety, weather, staffing, or operational considerations.