Job Title: Beach Operations Staff
Department: Rentals
Location: Deep Cove Kayak
Employment Type: Full-Time/ Part-Time Seasonal
Wage Range: $17.40 – $20
Start Date: April 2025
Position Overview:
The Beach Operations Staff are responsible for assisting customers who have already been helped by our Guest Service Representatives. It is the Beach Crew’s role to prepare our customers with the knowledge and equipment to ensure they have a safe and enjoyable experience on the water. The Beach Crew’s role is to prepare our customers with the knowledge and equipment to ensure they have a safe and enjoyable experience on the water. The Beach Staff role is a physical job that requires a high level of customer service. As such, we are looking for friendly, active and energetic candidates who love to work hard outside.
Key Responsibilities:
- Pre-Paddle Safety Briefing
- Deliver Deep Cove Kayak’s ‘Pre-Paddle Safety Briefing’ to all customers, ensuring clear understanding of safety protocols, equipment usage, and water conditions.
- Assess customers’ comprehension by addressing questions and providing further clarification as needed to ensure safety.
- Safety Awareness
- Maintain a high level of attention to detail at all times, monitoring conditions, equipment, and customer activity to prevent accidents or injuries.
- Stay informed of any changes in weather, water, ensuring all customers are kept safe.
- Beach Setup & Boat Movement
- Execute beach setup procedures by preparing equipment, arranging boats, and ensuring all necessary materials are in place for a smooth operation.
- Manage boat movement effectively ensuring boats are positioned appropriately for customers’ arrival and departure.
- Boat and Equipment Maintenance
- Ensure all boats are kept clean, whether stored on the beach or in the building, by performing regular cleaning duties and upkeep throughout the day.
- Handle all equipment with care to maintain its longevity and functionality, inspecting for damage or wear.
- Regularly clean, inspect, and maintain equipment to ensure it is safe and ready for use.
- Seawall Upkeep
- Ensure the Sewall is well-maintained, with proper rack placement, safety signage, and equipment ready for the next shift or customer group.
- Prepare the Seawall for the next phase of the day, including replenishing supplies and ensuring all areas are clean and organized.
- Workplace Safety
- Maintain a safe work environment by adhering to safety standards, promptly reporting hazards, and ensuring all team members follow appropriate protocols.
- Workplace Cleanliness & Sanitation
- Perform regular cleaning duties throughout the day, ensuring the workspace remains tidy and sanitary.
- Oversee the upkeep and restocking of restroom facilities to ensure a clean and welcoming environment for both staff and customers.
- Team Communication & Coordination
- Meet with fellow Beach Crew members and Supervisors at the start of each shift to review the day’s plan, expectations, and any important updates.
- Communicate and check in with Supervisors on an hourly basis, reporting progress, challenges, or customer needs.
- Participate in ongoing staff training sessions to continuously improve skills, knowledge, and service delivery.
- Scheduling & Time Management
- Anticipate personal scheduling needs ahead of time and proactively communicate with the Rentals Manager to adjust shifts or make arrangements when necessary.
- Ensure punctuality and reliability by managing your schedule and adhering to shift requirements.
- Product knowledge and Customer Support
- Assist customers with general questions about rentals, services, and policies, providing accurate information and guidance in a friendly manner.
- Demonstrate a strong knowledge of the boats, equipment and destinations to confidently assist customers and recommend the best options based on their needs.
- Equipment Damage Identification & Reporting
- Quickly identify and report any equipment damage or malfunctions to the Rentals Manager, ensuring timely repairs
- Quickly identify and report any equipment damage or malfunctions to the Rentals Manager, ensuring timely repairs
Requirements:
- Confident speaker
- Ability to work as part of a team
- Able to lift over 75lbs
- Lift and carry approximately up to 30lbs in each hand, multiple times each day
- Paddle Canada Sea Kayak Level 1 Skills (training provided prior to first shift)
- Previous customer service experience, preferably in Outdoor, Tourism, or Recreation Industries
- Patient teacher
- A high level of organizational and problem solving skills
- Highly effective verbal communication skills
- An interest in the outdoor industry more specifically paddlesports
- Available on all stat and holiday weekends
- Comfortable working on your feet, outside for a 8-hour shift
- Comfortable working outside, all day, through the seasons Spring, Summer, Fall.
- Maximum time away from work in July and August is 2 weeks.
Benefits:
- Flexible scheduling
- Active, fun and social work environment
- Beautiful outdoor setting
- Unlimited access to kayaks, paddleboards and surfskis during off-peak times
- Free access to Deep Cove Kayak Social Paddling events such as Tuesday Night Race and Women on Water
- Friends and family discounts available during off-peak times
- Access to free kayak and paddleboard lessons and tours
- Opportunities to pursue paddling certifications
- Opportunities for growth
- Staff uniforms provided
- Numerous staff trips, outings and social events
- Staff discounts on equipment at our retail stores, Coast Outdoors and Deep Cove Collective
- Discounts from additional local Deep Cove businesses
- Opportunities for growth within the organization
How to Apply:
Interested applicants are invited to submit their resume and a brief cover letter outlining their relevant experience and interest in equipment repair to Lucas@deepcovekayak.com. Applications will be reviewed on a rolling basis until the position is filled.
Training Schedule – (If Starting Work in April)
March 3, 2025 – Monday (5pm – 8pm) – Brand Immersion (online)
March 12, 2025 – Wednesday (4pm – 7pm) – Beach Operations Training 1
March 19, 2025 – Wednesday (5pm – 8pm) – Customer Service Training (online)
March 24, 2025 – Monday (4pm – 7pm) – Beach Operations Training 2
Training Schedule – (If Starting Work Mid-May)
Schedule TBA
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Please note that you will have to email us your cover letter and resume separately if applying without a Google account.